RETURN POLICIES

RETURNS & EXCHANGES

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AFTER YOU RECEIVE YOUR PARCEL

We advise all customers to record a continuous, unedited video when opening their parcel, starting with the sealed package. Should an item arrive damaged, defective, or missing, this footage allows us to verify and resolve your claim without delay, and protects both parties from misunderstanding.

TERMS & CONDITIONS

  1. For any returns & exchanges, confirmation with the brand is a must (via email or WhatsApp).
  2. We strongly recommend recording a continuous, unedited video when opening your parcel, beginning with the sealed package before it is opened. In the event that an item arrives damaged, defective, or missing, this footage supports your claim and allows both parties to resolve the matter promptly.
  3. Products must be mailed for return within 5 days after the package is received.
  4. The item(s) must be in perfect condition and have no defects (unless it was received that way).
  5. Unworn and unwashed, with the secure seal and brand tag still attached.
  6. The product was NOT on sale or discounted, NOT a Pre-Order item, and NOT a collaboration product.
  7. We do not issue cash refunds. We only issue refunds in the form of vouchers.
  8. Customers can only claim a product exchange once for each purchase.
  9. We do not give change in cash or in vouchers if item's price is lower than the one returned.
  10. All exchanges are subject to availability.

IMPORTANT NOTES

STADĒ reserves the right to decline any return or exchange that does not meet the conditions set out above.

These conditions apply to all customers and ensure the returns process remains consistent and fair.

Should a return be declined, we will notify you by email. The item may be returned to you at your expense, and must be claimed within 7 days of that notification. Parcels received without identification or tracking details will be held for a maximum of 14 days pending identification of the sender.

SHIPPING FEE

For exchanges, the customer is responsible for all shipping costs incurred in returning the item to our studio in Jakarta. STADĒ will bear the cost of dispatching the exchanged item to the customer.

This does not apply to items received damaged, defective, or incorrect. In such cases, STADĒ will cover shipping in both directions and arrange a replacement or full refund.

By returning an item to us, you acknowledge that you have read and accepted the terms stated above. Customers who do not wish to accept these terms should not proceed with a return. For any questions prior to sending your item, please contact us at wearstade@gmail.com or via WhatsApp at +62 851-2151-6161.